Shipping policy

Shipping Policy

All of our products are made to order. This means your item is created specifically for you after your order is placed.

Processing & Production

Orders typically take 2–7 business days to be processed and produced before they are shipped. Production times may vary depending on the product, production facility, order volume, or other circumstances.

Once your order has been produced, it will be shipped to the address provided at checkout.

Shipping & Delivery

Shipping times vary depending on the product, shipping method, destination, and carrier. Estimated shipping times are provided at checkout when available.

Please keep in mind that shipping estimates are not guaranteed delivery dates. Delays caused by carriers, weather, holidays, customs, or other circumstances outside of our control may occasionally occur.

Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Please allow some time for tracking information to update after your order has shipped.

Incorrect Shipping Addresses

Please carefully review your shipping information before completing your order. We are not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided.

If an order is returned because of an incorrect or incomplete address, additional costs may apply if a replacement shipment is requested.

Lost or Damaged Shipments

If your order appears to be lost in transit or arrives damaged, please contact us at [email protected] with your order number and details about the issue. We will work with our production and shipping partners to determine the appropriate resolution.